Returns Policy
Thank you for shopping at JirtuShop. We want you to be completely satisfied with your purchase. If you have any questions or concerns about our returns policy, please contact us for assistance.
1. Eligibility for Returns:
. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Initiating a Return:
. Please contact our customer support team within 14 days of receiving your order to initiate the return process.
3. Return Instructions:
. Our customer support team will provide you with instructions on how to return the item, including the return address.Â
4. Shipping Costs:
. Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part or a defective product.
5. Refunds:
. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
6. Exchanges:
. If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us to arrange for an exchange.
7. Non-Returnable Items:
. Certain items are non-returnable, including{………………………………}.
8. Late or Missing Refunds:
. If you haven’t received a refund yet, first check your bank account. Then, contact your credit card company or bank. It may take some time before your refund is officially posted.
9. Contact Information:
. For any questions about our returns policy or to initiate a return, please contact our customer support team.
We appreciate your understanding and cooperation. Thank you for shopping with JirtuShop.